How it all Works
Frequently asked questions
What information do I need to provide after purchase?
Nothing is needed after purchase. All personalization requirements will be outlined on the product page before adding to your cart, so make sure you fill those out!
If you need to update the information you provided, feel free to email hello@theworksbranding.com with your order number.
What is the turnaround time?
Standard turnaround time is 24-48 hours from the date all required information and assets are received.
Turnaround time may vary slightly due to product type, order volume, or incomplete submissions. You will be notified if additional time is needed.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How will I receive my files?
All final designs are delivered digitally via email or download link. Files are provided in high quality, print and web ready formats depending on the product.
Physical printing is not included unless otherwise stated.
How many revisions are included?
Revisions are intended for small edits such as text adjustments, photo swaps, or minor layout tweaks. Additional revision rounds may be requested for an added fee.
Do you offer refunds or cancellations?
Due to the custom nature of our products, all sales are final once design work has begun. If you need to cancel before submitting personalization details, please contact us as soon as possible and we will do our best to accommodate.
Can I make changes after my design is sent over?
Once a design is approved and final files are delivered, additional changes are not included. Any post delivery edits will be treated as a new revision request and may incur an additional fee.
Still have questions?
We've got you. Reach out to us at hello@theworksbranding.com and our team will be happy to help.
